FAQS

    • ✿✿✿✿✿✿✿✿✿✿✿ A CRYSTAL GARDEN ✿✿✿✿✿✿✿✿✿✿✿

    • What is your return policy?

    • Do you have a Privacy Policy?

    • Do you ship internationally?

    • Do you accept custom orders?

    • Do you offer local pick-up?

    • How will my gift order be handled?

    • ✿✿✿✿✿✿✿✿✿✿✿THE HAIR BOW PATCH✿✿✿✿✿✿✿✿✿✿✿

    • How are my bows packaged?

    • Are your bows mass-produced or premade?

    • Will my bows fray?

    • Do you offer Wholesale Accounts?

    • What type of clips are available and which is best for my daughter?

    • Does the no slip grip contain Latex?

    • What do you mean by One Directional Print?

    • Do you have more colors available other than what is listed?

    • What is the difference between a baby bow and a small bow?

    • How are your headbands created?

    • ✿✿✿✿✿✿✿✿✿✿✿✿THE POOCH PATCH✿✿✿✿✿✿✿✿✿✿✿✿

    • What type of elastics do you use?

    • What size dog bows do you offer?

    • ✿✿✿✿✿✿✿✿✿✿✿✿THE BADGE PATCH✿✿✿✿✿✿✿✿✿✿✿✿

    • Information on Badge Reel Options

    • Lanyards

    • ✿✿✿✿✿✿✿✿✿✿THE BOOK NOOK PATCH✿✿✿✿✿✿✿✿✿✿

    • Book Nook Patch Options


    ✿✿✿✿✿✿✿✿✿✿✿ A CRYSTAL GARDEN ✿✿✿✿✿✿✿✿✿✿✿ top

    What is your return policy? top

    Please see our Customer Service  page for our full return policy.

    Do you have a Privacy Policy? top

    Yes! Please see our Customer Service page to view our Privacy Policy.

    Do you ship internationally? top

    Yes! We have now added international shipping as an option at checkout.

    Do you accept custom orders? top

    Hair Bows:

    Yes! Simply contact us for your custom order.  We can make adjustments to styles and make a perfect match for that special outfit. If you need to send photos I will respond with an email address for you to forward them to.

    Felts:

    ✿ Custom Color Changes on an existing design - Four of the same felt design in the same colors must be purchased.  They can then be made into badge reels, hair clips, pins, magnets, paper clips or purchased plain.  Shipping time can range from 3-6 weeks.

    ✿ Custom Felt Designs - We can design a felt specifically for you.  The design fee is $25. Upon your approval the badges are then created at the regular $4.99/ea price. Custom orders take 4-6 weeks depending on quantity ordered and designer availability.

    Do you offer local pick-up? top

    Yes!  I will email you when your bows are ready and refund the shipping price after pick up.
     

    How will my gift order be handled? top

    We would love to send your gift straight to the recipient.  We gladly include a complimentary gift card with each gift you purchase.  When checking out, please provide the following information in the Special Requests section.
    1. That your order is a gift.
    2. Gift recipients name.
    3. Gift occasion.
    4. Gift Message - including who the gift is from. 
    Invoices will not be included in the gift shipment.  Gift service only available for orders under $50.00.  Orders over $50.00 must be shipped to a confirmed paypal address. 

    ✿✿✿✿✿✿✿✿✿✿✿THE HAIR BOW PATCH✿✿✿✿✿✿✿✿✿✿✿ top

    How are my bows packaged? top

    All hair bows are carefully packaged using measures to ensure bows arrive uncrushed and ready to wear.  

    Are your bows mass-produced or premade? top

    Absolutely not!  Every bow purchased from A Crystal Garden via The Hair Bow Patch or The Pooch Patch has been custom handmade at the time of order by me. You may see my baby hair bow images all over the internet via China manufacturers; however, the images were stolen from my Ebay listings.  Some of them have even left the name of my business on the image!  This is the home of the ORIGINAL Sweet Petite Baby Hair Bow. 

    Will my bows fray? top

    No! All ends are heat sealed, even those you can't see!

    Do you offer Wholesale Accounts? top

    Quanity discount pricing is already built into many options for the baby bows and small bows.  Wholesale accounts are not available.

    What type of clips are available and which is best for my daughter? top

     
    See Clip Choices for pictures of available clips.

    Does the no slip grip contain Latex? top

    NO!  We are now using a wonderful new no-slip grip that is laytex free!

     
    "For Clips That Stick" Patent Pending & First silicone grip to be made in the U.S.A.
     CPSIA Certified Lead Free.  Permanent 3M adhesive holds the grip strip in place.

    What do you mean by One Directional Print? top

    A few of our prints are created so there is a right side up and an upside down.  When your bow is created we need to know if you plan to use it on your child's right side or left side.  This information allows us to create the bow so the print will be right side up on the childs side in which you normally pull her hair back.
     
    All bows are made to wear on the child's right side unless a special request is made or the proper choice chosen within the listing.
     
     
     

    Do you have more colors available other than what is listed? top

    No - the color charts are kept up to date with the available ribbon options.  These charts are constantly changing as new ribbons come in and old prints sell out.

    What is the difference between a baby bow and a small bow? top

    How are your headbands created? top

    All elastic headbands are heat sealed and then hand sewn together at the seams for the most ideal durability. 

    ✿✿✿✿✿✿✿✿✿✿✿✿THE POOCH PATCH✿✿✿✿✿✿✿✿✿✿✿✿ top


    What type of elastics do you use? top

    Each The Pooch Patch dog hair bow has two strong, durable, high quality  3/8" rubber bands handsewn on the back of the bow.  For our customers convenience, I also offer 30mm french barrettes or 30mm alligator clips with teeth.

    Images of Bands and Clips can be seen on the Dog Clips and Elastic Information Page

    What size dog bows do you offer? top

    I use three different ribbon widths (3/8", 5/8", 7/8") to create a variety of dog bow sizes.   These sizes are perfect for most puppies and smaller long haired breeds (Yorkie, Maltese, Bichon Frise, Poodle, Lhasa Apso, Shih Tzu, and more).  The largest dog bow available is approximately 2 1/4" wide and made with 7/8" ribbon.

     

    ✿✿✿✿✿✿✿✿✿✿✿✿THE BADGE PATCH✿✿✿✿✿✿✿✿✿✿✿✿ top

    Information on Badge Reel Options top

    Badge Reel Options

     

    ✿ We offer clear, round, high quality Badge Reels with a sturdy clear vinyl strap for sliding through slot punched photo ID's or to hold keys. Two types of clips are available:

    ** Our Standard Belt Clip Reel is a fixed clip which slides over a shirt neck line, the edge of a pocket on scrubs, or over a belt. The stats: Clear Round Badge Reels, w/ Clear Vinyl Strap & Belt Clip. Reel Diameter 1-1/4" (32Mm). Cord Length 34" (864Mm) 

    ** Our Swivel Clip Reel attaches to any part of any garment with a pinch clip and is great for connecting to a pocket or the neck-line of scrubs/shirt or pants pocket. The Swivel has 360 Degree Rotation which allows you to "badge yourself in" at card readers at any height. The stats: Clear Round Badge Reels, w/ Clear Vinyl Strap & Swivel Spring Clip. Reel Diameter 1-1/4" (32Mm). Cord Length 34" (864Mm) 

    Lanyards top

    ** Our Lanyard/Badge Reel Combo is a (5/8") tubular lanyard that is comfortable to wear and has a soft spongy feel to it. It features a breakaway device that will snap apart if the lanyard gets caught or pulled too hard, which can then easily be snapped back together.

    ✿✿✿✿✿✿✿✿✿✿THE BOOK NOOK PATCH✿✿✿✿✿✿✿✿✿✿ top

    Book Nook Patch Options top

    Book Nook Patch Options